We understand that circumstances can change and that a product may not always meet your expectations. This policy outlines the general process for eligible returns and refunds.
Return Period
Eligible products may generally be returned within 30 days after the order has been delivered.
Requests received after the applicable return period may not be accepted unless otherwise required by applicable law.
Conditions for Returns
Returned products should generally meet the following conditions:
- The product remains in its original condition
- The item has not been unnecessarily used or damaged
- Original packaging is included when reasonably possible
- Accessories and components are included where applicable
- The product has not been altered or modified
Items showing damage, excessive wear, misuse, or unauthorized modification may not qualify for a refund.
Products With Special Restrictions
Certain products may have different return conditions or may not be eligible for return because of customization, hygiene considerations, product characteristics, or applicable legal restrictions.
Return Request
Please contact us before returning an item.
A return request may require the following information:
- Order information
- Product name or description
- Reason for the return
- Photographs or additional information where necessary
Return instructions will be provided after the request has been reviewed.
Return Shipping
For returns caused by preference, ordering the wrong product, or other customer-related reasons, return shipping costs may be the responsibility of the customer.
If a product is defective, damaged, or incorrectly shipped, different arrangements may apply.
Refunds
Returned products may be inspected after they are received.
Once an eligible return has been approved, the refund will generally be issued to the original payment method.
The time required for the refund to appear may depend on the payment provider or financial institution.
Damaged or Incorrect Products
If your order arrives damaged, defective, or different from the product ordered, please contact us promptly.
Photos or other information may be requested to help verify the issue and determine an appropriate solution.
Exchanges
Exchanges may be available for certain eligible products depending on current inventory.
If the requested replacement is unavailable, another suitable resolution may be offered.
Applicable Consumer Rights
This policy does not affect mandatory consumer rights or protections provided under applicable law.