This policy explains the general process for preparing, shipping, and delivering orders placed through our website.
Order Processing
Orders are generally processed after payment has been successfully confirmed.
Processing time may vary depending on inventory, product availability, order volume, holidays, promotional events, and other circumstances.
Estimated Delivery Times
Estimated delivery times are provided for general reference.
Actual delivery times may vary based on destination, shipping method, carrier operations, weather, customs processing, transportation conditions, and other factors.
Unless specifically stated otherwise, delivery estimates are not guaranteed.
Available Shipping Methods
Shipping options may vary according to the delivery destination and products included in the order.
Available methods and associated charges will generally be displayed during checkout.
Shipping Fees
Where applicable, shipping charges will generally be calculated before an order is completed.
Certain destinations or shipping services may involve additional fees.
Shipment Tracking
Tracking information may be provided once an order has been shipped.
Carrier tracking systems may require additional time to register the shipment after the package has entered transit.
Shipping Address
Customers are responsible for entering accurate and complete delivery information.
Incorrect or incomplete address information may result in delays, failed delivery, additional shipping charges, or returned packages.
Delays
Shipping delays may occur because of:
- Carrier volume
- Severe weather
- Public holidays
- Customs procedures
- Transportation disruptions
- Incorrect address information
- Seasonal demand
- Other circumstances beyond reasonable control
Delivery Issues
If your package appears to be delayed, lost, or incorrectly delivered, please review the available tracking information and contact us with your order details.
Additional information may be requested to assist with an investigation.
Damaged Packages
If a shipment arrives damaged, please keep the original packaging and contact us as soon as reasonably possible.
Photographs or other supporting information may be required when reviewing the issue.
International Orders
International deliveries may be subject to customs procedures, import taxes, duties, brokerage fees, or other charges imposed by the destination country.
Where applicable, these costs may be the responsibility of the recipient.
Undeliverable Shipments
Packages may be returned when delivery cannot be completed because of an incorrect address, refusal, unsuccessful delivery attempts, or similar circumstances.
Additional costs may apply if a replacement shipment is requested.